FAQ for Charging Station Providers

General Information | My Profile

On which smartphones does the app run?

The app requires iOS 8 or Android 5.0 (or more recent).

How can I delete my profile?

You can’t delete your profile yourself. Please send an e-mail to [email protected] with a statement why you want to delete your profile

 

Community & Fairplay

What happens, if a driver damages my charging station?

Liability insurance is mandatory in the Swiss Road Traffic Act. Therefore eCarUp refuses any liability towards any damages caused by users.

What does eCarUp in case of a dispute between charging station owner and user?

According to our general terms of business, disputes are to be handled bilaterally.

What can I do, if a driver parks longer than stated in the app?

eCarUp stations do not provide power to users that are not authorised. It is the responsibility of the charging station owner to penalise misuse.

 

eCarUp Hardware

What’s the power consumption of the eCarUp hardware?

The eCarUp hardware needs at max 0.8W per phase. This is about 0.08 CHF per month.

What is the eCarUp Hardware and what does it do?

The eCarUp hardware measures the energy flows of your charging station.The data is transmitted directly to the cloud. You can monitor your charging station in real-time via smartphone. The eCarUp hardware has a control function, too. This allows identified and authorized users to activate the charging station.

Is the eCarUp hardware also active if there is no charging going on?

Yes, the eCarUp hardware is connected to the cloud. If the Wifi connection is broken, the power supply interrupted or another reason disturbing the connection, the charging station will display “Out of Order” in the app.  

How is the eCarUp hardware installed?

The eCarUp hardware is installed like a standard wired 3 phase energy meter. You find the installation scheme in our Quick Installation Guide. Contact a professional to install the eCarUp hardware.

 

Revenues & Pricing

What happens to the revenues of my charging station?

Earned income will be credited to the account of the station owner. Deposit your bank account details in your account to trigger a withdrawal to the associated bank account at any time.

Are the revenues generated by an eCarUp charging station taxable?

The revenues from renting out your charging station are taxable. Reductions in value of the charging station and expenses linked directly to the revenue creation are deductible (in Switzerland). Please check your local legislation.

How do I calculate the prices for charging and parking at my charging station?

Inform yourself on the local prices. Generally, prices range between the following:

Energy: 20 to 35 Ct/kWh

Parking Fees: 0.50 to 5 EUR/h

What is the eCarUp commission?

The commission allows us to operate and develop the eCarUp platform.

We charge a 10% commission on any net transactions. The commission is deducted directly during the payment process. Additionally, depending on the payment method, a fee may be subtracted (e.g. credit card fees)

All fees are made transparent before payment.

 

My Charging Station

What are public / special users?

Public

A public charging station can be used by everyone.

Special users

You can give special users preferential availabilities and prices for your charging station..

For example, you can choose to give acquaintances, neighbors, employees lower energy prices. If you want to share your charging station for free, there won’t be any eCarUp commission as well.

Will I be able not to make my charging station private?

Yes, every owner has full control over the user rights of its charging station. The accessibility can be changed easily in the app at any time. Learn more about the possibilities of the eCarUp app in the demo video.