FAQ for Drivers

General Informations

How do I know if I am an invited user at a charging station?

You can see your preferential rates in the various station search tools in the eCarUp App.

What are my obligations as a driver?

Careful operation
Please be careful when operation eCarUp charging stations.

Liability
Liability insurance is mandatory in the Swiss Road Traffic Act. We strongly recommend liability insurance in any country when using eCarUp stations. We refuse any liability towards damages on eCarUp charging stations.

Report Damages
According to the Swiss Road Traffic Act, all damages need to be declared to the station owner. If one can’t find the station owner, you need to inform the police.

What can I do if I damaged a charging station?

According to the Swiss Road Traffic Act, all damages need to be declared to the station owner. If one can’t find the station owner, you need to inform the police.

Your liability insurance covers damages you caused. eCarUp refuses any liability towards damages.

On which smartphones does the app run?

The app requires iOS 8 or Android 5.0 (or more recent).

What does eCarUp in case of a dispute between charging station owner and user?

According to our general terms of business, disputes are to be handled bilaterally.

How can I delete my profile?

You can’t delete your profile yourself. Please send an e-mail to [email protected] with a statement why you want to delete your profile

 

Charge

How does the charging work?

The simplest way is to open the eCarUp app and scan the QR Code on the charging station. You will see immediately the costs of the station and be able to activate it. In the app you can use the prepaid option.

You can also start the charging without the app: Scan the QR-Code with your smartphone or enter the QR-Code number on ecarup.com/code. This leads to the instant payment site, which requires to enter your credit card information.

What can I do if I can’t activate a charging station?

  1. Ensure that the mobile data is activated in your smartphone (settings / mobile data).
  2. If the data is are already on, try switching it off and on again
  3. Ensure that the station is displayed in the App (and not reserved)
  4. Close the app completely and and relaunch it again

If nothing works, call our support during office hours +41 41 511 09 70.

 

Prices & Payment

What is the composition of the prices?

The prices of each charging station are displayed in the eCarUp app. Every charging station provider can chose the prices themself. The total price is composed by energy price and parking fee. (Reservation costs). The price of one charging event is therefore dependent on the chosen charging station, the total parking time and the charged energy. Generally the prices are as follows:

Energy price: 20 to 35 Ct/kWh

Parking fee: 0.50 to 5 EUR/h

What is the eCarUp commission?

The commission allows us to operate and develop the eCarUp platform.

We charge a 10% commission on any net transactions. The commission is deducted directly during the payment process. Additionally, depending on the payment method, a fee may be subtracted (e.g. credit card fees)

All fees are made transparent before payment.