eCarUp Wiki
Find all technical information concerning the eCarUp platform.
Here you will find answers to questions about e-charging station installation, operation and billing.
News:
12. April 2024
Helpful tool for :
Payment receipts - drivers can retrieve their Stripe payment receipts themselves.
Labelling for charging stations (label template)
07. March 2024
eCarUp API
You can find more information here: eCarUp API
05. February 2024
01. January 2024
From January 1, 2024, a new VAT rate of 8.1% will apply in Switzerland, which will also apply to charging at e-charging stations. In the video, we show you how quickly and easily you can adjust the VAT rate for charging electricity in the web portal.
31. Oktober 2023
eCarUp alarm function
An alarm function can now also be set up for the OCPP stations.
You can find out more under the following link: Alarms
01 & 02. Oktober 2023
Release Notes eCarUp
In the account under news you will find the release notes of the iOS and Android version + additional exciting news about eCarUp.
For each version change, a pop-up appears when you start the app.
23. August 2023
Disbursement receipts for station owners
Receipts can now be triggered again and the status of the transfer can be monitored live.
To do this, go to "Account" in the web portal
Click on "Disbursement history
Resend means that the receipt will be sent again to the ward owner email.
Comment field for payout receipt
It is now possible to add a comment or commission to the receipt.
Go to "Account" in the web portal.
Click on "Overview
Click on "Payout" and the following window appears
Important: the payout will only be made from an amount of 10 CHF / EUR.
Uploading images via the web portal
It is now also possible to upload station images directly via the web portal:
To do so, select the desired ward
Station "Edit
New firewall rule for charging station network
This only affects companies that have a firewall rule in the charging station network. Since 20.07.2023 the eCarUp traffic is redirected via CloudFlare.
The Auto-Export has the source IP: 20.250.108.43
The stations are redirected via CloudFlare.
- The DNS name is www.ecarup.com
- The IP range is defined by CloudFlare. Here you can find a list of possible IP's https://www.cloudflare.com/de-de/ips/
29. March 2023
New firewall rule for charging station network
This only affects companies that have a firewall rule in the charging station network. Since 20.07.2023 the eCarUp traffic is redirected via CloudFlare.
The Auto-Export has the source IP: 20.250.108.43
The stations are redirected via CloudFlare.
The DNS name is www.ecarup.com
The IP range is defined by CloudFlare. Here is a list of possible IP's https://www.cloudflare.com/de-de/ips/
Function «Delete location»
In the web portal, it is now possible to remove an existing location directly from the map.
"Instant paying" has been completely revised.
A permanent link is now sent to a mail address so that the charging session can be tracked or ended.
In addition, the design has been adapted and the reserved amount has been increased from CHF/EUR 50 to CHF/EUR 60 and this information has been placed more prominently.
Template communication with end customers
We have published a new template for communication with end customers (drivers) on our wiki.
You can find the template under Downloads or under: Template Communication eCarUp End Customers
Instructions Application examples:
A step-by-step guide for standard configurations has been published on our wiki: Guide Standard Configurations
Contact:
If you cannot find the answer to your question here, our support team will be happy to help you.
Mail: support@ecarup.com
Phone: +41 41 510 17 18
